1-HELP Technology Services

Office of Information Technology

What's inside

Did this page help you?

Technology Help via Phone or E-mail

See also: In-person Help at helpdesks and minute clinics

You may submit your questions to helpline staff via our contact form, or search for answers in our Knowledge Base.

When you are contacting the Helpline, whether via e-mail, phone, or in person, it is very helpful if you have relevant information readily available. For example:

  • Platform you are using (e.g., Windows Vista, Mac OS X)
  • URL (Web address) where you encountered a problem
  • Name and version of application which is causing problems
  • Text of any pertinent error messages
  • The steps you took that led to the problem, and any remedies you have tried
  • University jack number and phone model
Question or Problem Phone Number,
Location		 E-mail,
Web Page

General computer and Internet help:

  • Internet: general questions, One Stop technical support, SFTP
  • Web browsers: including Microsoft Internet Explorer, Mozilla Firefox
  • E-mail: including WebMail, Thunderbird, Outlook; and e-mail options such as forwarding and blocking
  • Passwords for: business (enterprise) systems and Internet ID, student registration, library access
  • Personal Web space

612-301-4357 (1-HELP)
Technology Helpline

help@umn.edu

General PeopleSoft and central systems help:

  • Secure ID and RACF access to central systems
  • Access to CUFS, Oracle, PeopleSoft, EDMS access
  • Datawarehouse, IDEA, IMS reports, UM reports access
  • Network backup

612-301-4357 (1-HELP)
Technology Helpline

enterprise@umn.edu

General NTS issues: telephone and voice mail services; University Ethernet, Etherjack and department ID issues

612-301-4357 (1-HELP)
Technology Helpline

help@umn.edu

Faculty support for digital media and technology enhanced learning (TEL)

612-625-5055

dmc@umn.edu

Statistical software support

612-624-3330

statsoft@umn.edu

UMart: questions about your orders

  

techmart@umn.edu

U Rent-a-Guru

  • Hardware repairs and upgrades

612-624-4800

ucs-web@umn.edu

Software licenses and volume discounts administered by OIT

612-625-2310

software@umn.edu

Short courses: questions about registration

612-625-1300

adcsofc@umn.edu

WebVista:

  • Support for instructors who have questions or difficulties using the program and want assistance.
  • Student problems (such as broken WebVista course site links or an inability to access a WebVista quiz or to view quiz results) should be directed to the course instructor

612-301-4357 (1-HELP)

webvista@umn.edu

Disability services: the Computer Accomodations Program offers assistance accessing computers and information through the use of adaptive technology

 

pmk@umn.edu
-- other team members

Employment opportunities

612-625-1300
Academic Computing
Main Office

adcsofc@umn.edu
Open positions

OIT Web site corrections

oitweb@umn.edu