1-HELP Technology Services

Office of Information Technology

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1-HELP Technology Helpline

Call us at 612-301-4357 (on campus, dial 1-HELP)
E-mail us at help@umn.edu

Password help:

We cannot reset passwords via e-mail. You must call 1-HELP or visit one of our helplines in person.

Regular Helpline Hours

  Phone (call-in) Helpdesk (walk-in)

Monday - Thursday

8 a.m. - 11 p.m.

 view hours and locations

Friday

8 a.m. - 5 p.m.

Saturday

noon - 5 p.m.

Closed

Sunday

5 p.m. - 11 p.m.

Closed

Technology Helpline 612-301-4357 (1-HELP)

OIT offers and supports a wide range of information technology-related services, functions, and processes. Most support is free to the University community. Selected services or extensive consulting, however, may be offered on a fee basis.

Dial 1-HELP for:

  • E-Mail (opt. 1)
  • Hardware (opt. 5)
  • Internet (opt. 1)
  • IP Addresses (opt. 3)
  • Mainframes (opt. 4)
  • Passwords (opt. 2)
  • PeopleSoft (opt. 4)
  • Statistical Software (opt. 6)
  • Unix (opt. 6)
  • ResNet (opt. 1)
  • Software (opt. 5)
  • Telephones (opt. 3)
  • Voice Mail (opt. 3)
  • WebCT Vista (opt. 1)

Let Us Help You

When calling 1-HELP, please have the following information ready:

  • Operating system
  • Computer make and model
  • Software version information
  • Text of any pertinent error messages
  • University jack number and phone model
  • URL where you encountered the problem

Self Help