1-HELP Technology Services

Office of Information Technology

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University Internet Connections and Data Networks

An Internet connection is your information pathway to the rest of the online world. Once the connection is established, you can use your computer's Internet applications to send e-mail and instant messages, browse the Web, and much more.

We are dedicated to providing quality data network service and support for the University community. We also meet special telecommunications needs such as those for video, voice, private transactions, and high-performance data links.

Connect your computer to the Internet

Internet service from home

The University is not a direct provider of home Internet Service. However, we have negotiated bulk discounts with local dial-up, cable, and DSL vendors. University faculty, students, staff, and alumni may purchase this service directly from the selected vendors through www.umart.umn.edu. You may need to use VPN in conjunction with vendor provided Internet services to access certain restricted University systems from off-campus.

Dial-up is the low cost Internet service option. It allows customers to obtain an Internet connection using their computer's modem and home telephone line.

Cable and DSL connections are much faster than dial-up, but are also more expensive. The connection is always on, and it does not tie up your phone line. Compare DSL and cable.

Student residence halls, on-campus

ResNet provides one high-speed (in most places, Gigabit) Ethernet connection per person in each apartment. Sign up for ResNet from another computer by visiting www.resnet.umn.edu. This registers your computer for DHCP, a necessary part of the setup process.

To keep our network safe, you will be required to secure your computer and periodically log in with your Internet ID and password.

University offices and facilities (wired)

Your computer must be registered for DHCP as part of the setup process. Since DHCP obtains an IP address for you automatically, you do not need to enter one yourself.

High-speed Gigabit (where supported) Ethernet connections, or "etherjacks", are provided to occupants and equipment according to the data connection standards. Departments may order data services online if they do not have enough active etherjacks.

Virtual Private Networking (VPN)

VPN creates an encrypted, virtual network tunnel between your computer and the University, making your computer look like a part of the University network. VPN is recommended for University wireless connections. When connecting from a non-University Internet provider (ISP), VPN may be needed in order to use certain online systems limited to the University network.

Download and install the VPN software

Special Connection Types

Some devices and applications have special data transport needs that may not be met by ordinary etherjack data service. For example:

  • Credit card processing equipment requires an especially secure network connection.
  • IP Video requires continuous high bandwidth with little or no latency.

Please call 1-HELP if you believe you require such a connection, and a helpline consultant will direct your request to the appropriate support team.

Data Network Management and Infrastructure

Orders and billing

Departments may order data and voice services online. Rates and billing information and contacts are available for budgeting your requests.

The Service Gateway is a new system for requesting networking and telecommunications services. It is being developed to allow our customers to have better control over their network resources and to provide live help online. A project is currently under way to bring departments into the Service Gateway.

Domain name (DNS) registration, IP address assignment

DNS allows you to associate a computer's name with its IP address. This is typically done only for servers so that when users connect, they can specify a friendly name rather than a hard-to-remember IP address (www.umn.edu versus 160.94.23.22). You can request DNS changes only for computers you administer, and the full name you choose must be within your department's DNS domain.

Most desktop Ethernet connections should use DHCP instead of specifying an IP address manually. DHCP allows a computer to be moved between offices without reconfiguring its network settings, and it also helps prevent the dreaded "IP conflict" errors. If you absolutely need a fixed IP address, first contact your department's technical support. If you do not have local support staff or they are unable to give you an IP address, then call 1-HELP to speak with one of our consultants.

Departmental network (LAN) administrators may apply for DNS, IP, and DHCP self-management.

Network projects, bulk requests

Generally, a "project" involves a service change that affects many users of the service. You may request the service of a project manager for consultation, analysis, planning, design, and training.

Wiring standards

Our wiring standards [PDF] specify rules for installing and maintaining components of the University's telecommunications infrastructure. A wide range of equipment and situations are detailed in the standards.

Further requests and information ...

To request other types of network services or to learn more about the network infrastructure, please visit the Networking and Telecommunications Services (NTS) Web site. Or, you may call 1-HELP to speak with a technician.