Self-Service Password Reset Option
Students — you need access to University resources, from your e-mail to course materials to transcripts, 24 hours a day. The Office of Information Technology has implemented a new system for resetting Internet passwords, making it possible for you to reset a forgotten password online without calling the helpline.
You may be familiar with "forgot your password?" links on other Web sites. Our new "self-service" password reset option employs the same idea. To enroll, you'll need to provide secret answers to a series of questions. If you ever need to reset your password, our online service will ask you to answer some of the questions you've answered in order to verify your identity.
Once you're enrolled, you'll be able to reset your lost or forgotten password anytime — not just when the helpline is open. And because you provide the answers to your secret questions, it provides your account with the highest level of security.
To reset a password, you also will be asked for your UCard number or an alternate, such as a driver's license, if you don't have a UCard. Please note that users without a UCard must enter one of the alternate numbers.
Related
- Self-Service Password Reset FAQ: answers to frequently asked questions