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Usability Services

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Usability Lab Tour

The Usability Services Laboratory is housed in two main rooms. The evaluation room is furnished with a desk and workstation for the usability participant. There is also a large observation room where design team members can watch the evaluation sessions on console monitors or on a large-screen plasma display.

Evaluator Room

evaluator room image

Usability Services manager Alice de la Cova demonstrates where usability participants sit when they try out a Web site in a usability evaluation session.

Eye-Tracking Equipment in the Evaluation Room


Eye-tracking equipment allows a design team to see immediately where a usability participant is looking on a Web page.

Observation Room Console


This is a view of the observation room console, from which observers can see into the evaluation room. During a usability evaluation session, observers can see and hear the participant, as well as watching the participant's screen on the observation room display monitors.

Observation Room Plasma Display


In the observation room, there is also a large wall-mounted plasma display where observers can watch the evaluation sessions. During a usability evaluation session, observers take notes on usability issues that the participant encounters.

Plasma Display Detail


This is a close-up of a usability session shown on the plasma display. In this picture, the large image on the left is showing the participant's screen, while the smaller images on the right show the participant's face, keyboard and mouse, and a spreadsheet of the usability issues. Alternatively, the plasma display could show other inputs, such as the real-time eye-tracking results. Real-time eye-tracking presents the participant's screen with a small blue dot indicating the location where the participant is focusing on the screen.

Eye-Tracking Gaze Plot

gaze plot example, U of M One Stop Web site

This is a gaze plot from a demo of the lab's eye-tracker using a sample task. The gaze plot shows where a participant looked on the Web page during that individual's session, and in what sequence different parts of the page were viewed by the participant.

Eye-Tracking Hot Spot Map

eye tracking hot spot map example, U of M One Stop Web site

This is a hot spot map from a demo of the lab's eye-tracker using a sample task. The hot spot map shows where a group of participants looked on the Web page during all of their individual sessions. Areas with the most eye fixations are shown in red.


For more information, contact:

Alice de la Cova
Usability Services Manager


Phone: (612) 624-9365
E-mail: a-dela@umn.edu